Shipping policy

Shipping Policy

At Autex, we aim to get your order packed and on its way as quickly as possible.

UK Delivery

We currently deliver throughout the United Kingdom.

Shipping costs are calculated and displayed at checkout before you complete your order. From time to time, we may also offer free or discounted delivery as part of a promotion or when your order reaches a specified value.

Order Processing

Orders are normally processed and dispatched within 1–2 working days.

Orders placed over weekends or UK bank holidays will be processed on the next working day.

As Autex is a growing independent business, there may occasionally be slight delays during particularly busy periods, product launches or promotional events. If we expect a significant delay with your order, we’ll do our best to let you know.

Delivery Times

Once dispatched, most UK orders should arrive within approximately 2–4 working days.

Delivery times are estimates and may occasionally be affected by circumstances outside of our control, including courier delays, severe weather or unusually busy periods.

Order Tracking

Where tracking is available, you’ll receive your tracking information by email once your order has been dispatched.

Please allow a little time after receiving your dispatch confirmation for tracking information to become active.

Incorrect Delivery Details

Please make sure your delivery address is correct before completing your order.

If you notice a mistake after ordering, contact us as soon as possible. We’ll always try to amend the address before your order is dispatched, but we cannot guarantee that changes can be made once your parcel has entered the delivery network.

Autex cannot accept responsibility for orders delivered incorrectly as a result of inaccurate information supplied at checkout.

Damaged Orders

We take care when packing every Autex order, but if your parcel arrives damaged or a product has leaked during transit, please contact us as soon as possible.

Please include your order number along with photographs of the damaged parcel, packaging and affected products so that we can investigate and resolve the issue for you.

Please do not dispose of the damaged items or packaging until we have responded, as these may be required as part of a courier claim.

Missing or Delayed Orders

If your order hasn’t arrived within the expected delivery timeframe, please check your tracking information first.

If there hasn’t been an update or you believe your parcel may have been lost, contact us with your order number and we’ll investigate it for you.

We recommend allowing a small amount of additional time during busy periods before reporting an order as missing.

Returned or Undeliverable Parcels

If a parcel is returned to us because delivery was unsuccessful, the address supplied was incorrect or the parcel was not collected from the courier, we’ll contact you once it has been returned.

Additional postage charges may apply if you would like the order to be sent again.

Local Collection

Where local collection is available, this will be shown as an option at checkout for eligible orders.

You’ll receive confirmation when your order is ready to collect. Please wait until you have received this confirmation before travelling to the collection location.